How to delete your data

Effective date: August 2, 2026

Ansygo is a business CRM. Data in a portal belongs to the company that owns the portal, so deletion is done by that company's administrator — or by us on their written request. Below are the three cases, from the narrowest to the widest.

1. Disconnect a messaging channel

Removes our access to a connected Facebook Page, Instagram account or WhatsApp number. Open the portal, go to Settings → Communication channels, find the channel and choose Disconnect.

On disconnect we unsubscribe from the platform's webhooks and delete the stored access token immediately. Conversations already saved in the portal stay there — delete them separately (case 2) if you want them gone as well.

You can also revoke access from Meta's side, in the settings of your Facebook Page or business account. The effect on our side is the same: the token stops working and we stop receiving messages.

2. Delete individual records or conversations

Any record — a contact, a company, a deal, a conversation — can be deleted by a portal user with the appropriate rights. Deleted records go to the portal's recycle bin, where an administrator can restore them or purge them permanently.

3. Delete an account or an entire portal

To delete your personal account, or the whole portal with all of its data, write to info@ansygo.app from the email address registered in the portal. Include the portal address (for example yourcompany.ansygo.app) and say what exactly should be deleted.

We confirm the request, delete the data from the live database, and the deletion propagates to backup copies as they rotate out on schedule. We reply within a reasonable time and confirm when the deletion is complete.

Questions

Write to info@ansygo.app. What we collect and why is described in our Privacy Policy.